Connect community members who prefer WhatsApp with your staff who use email and Microsoft Teams
Your community and volunteers increasingly want to communicate on WhatsApp, but this can be very difficult for your teams to manage both operationally and from a data compliance perspective.
ClientWindow has been designed to allow charities, outreach teams and community organisations to use business email and Microsoft Teams to seamlessly chat with those external individuals who use WhatsApp, in a secure and compliant manner.
Conversations on the Communication Platforms Volunteers and Charitable Communties Increasingly Prefer
By silently orchestrating these conversations, ClientWindow delivers a superior client experience whilst ensuring organisations can continue to manage communication centrally.
With market-leading security and robust data management processes, ClientWindow offers a trusted client messaging management solution across charitable organisations and outreach teams.
Offer Effective Communications with Your Community, through Fast and Convenient Messaging Apps
Engage More
Effectively With Volunteers
and Clients
ClientWindow enables charities and outreach teams to engage more effectively with their communities over WhatsApp, a channel that is increasingly becoming their audiences' primary tool for communication.
Enable Team
Access to WhatsApp
Messages
WhatsApp messages have historically been managed by charities and outreach teams in silos on standalone phones, without wider team access to those communication. By centralising those communications into staff email and Microsoft Teams accounts, your firm can provide for broader access to view and action those community messages.
Management Oversight
and Effective
Record-Keeping
By centralising community WhatsApp conversations in their core business systems, organisations can enable robust processes in place fo data governance, compliance, and risk management.
Security
& Data Retention
ClientWindow offers built-in security and data retention features, including:
Enterprise-level messaging app security
Granular access controls & privileges
Message Encryption in transit and at rest
Chat messages retained in original format
Robust Cloud-based hosting infrastructure
Satisfy Compliance Requirements
Charitable Organisations often operate in regulated industries.
Capture and archive messaging data
to meet industry specific retention requirements
Monitor sensitive data sharing
Comply with privacy regulations and easily deal with subject access requests for GDPR and similar laws
Business Messaging Integrations
Integrate messaging app conversations with business tools
Outlook + Microsoft 365
Gmail + Google Workspace
Microsoft Teams
Email Archiving Software
Purview & Communication Surveillance software
Discover the Benefits of Centralised Communication
Download our Guide on Better and Safer Communications: WhatsApp For The Third Sector here
Ready to get started?
Solve your communications challenges with ClientWindow.
Scalable Client Chat Messaging
Fast & Simple Onboarding
Integrated with your Business Systems
